Policies

Hello, I am happy you like my products. Each JuanitaTortilla product is handmade with a lot of love and care.

Payment

I accept PayPal, which also accepts major Credit Cards.

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Shipping
  • Item ships from South Australia, hand-delivered by me to the nearest official Australia Post postal service.
  • Orders will be shipped out after receiving payment.
  • Purchases made on a Friday, weekend, and Public Holiday will be shipped on the following business day.
  • To Track and Trace your package, I am happy to chat with you about it.
Refunds and Exchanges
  • It is important to me that you are happy with your purchase. I do my best to carefully wrap these precious handmade babies up, as I want them to arrive you safely.
  • To put your mind to ease, please contact me with regards to Registered Mail. I am not able to provide refunds at the moment, sadly.
  • Package will be marked ‘Gift’ and valued as $5-10 on the CN22 form to prevent your package from being held up in customs. Buyers will be responsible for all custom fees or taxes, if any.

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Additional Policies and FAQs
    • Everybody loves a ‘Job Well Done’! I’d love to know that my handmade product has gone to a good home. It would be great if you could leave me a feedback or email upon receiving the paid goods. I would really appreciate that. Thank you!
    • Images of products have been photographed by me in natural light. I do my best to present each item’s natural colour and form. Colour appearances depend on the monitor, so will vary between mine and yours.
Updates

Join us at Facebook or subscribe to our Newsletter for updates and specials!

Seller Information

juanita (at) juanitatortilla.com

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